TERMS AND CONDITIONS
Terms and Conditions for 36-Month Limited Labor Warranty:
Coverage
This limited labor warranty covers defects in labor, including improper installation in relation to the product, identified and defined under the laws of the state of Kentucky. This warranty is valid for 36 months from the date of the original service or installation.
Limitations
a. This warranty does not apply to any damage due to accidents, misuse, abuse, neglect, negligence, unauthorized modifications, repairs, or alterations, unauthorized or self-installation attempts, or acts of God, such as earthquakes, floods, or other natural disasters.
b. This warranty does not cover normal wear and tear, or cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports unless failure has occurred due to a defect in labor or improper installation.
Claims Process
To claim under this warranty, the customer must provide proof of purchase or service receipt that shows the original date of service or installation, and must notify the warrantor of any defect within a reasonable time frame after discovering the issue.
Remedy
If the labor or installation is confirmed to be defective within the warranty period, the warrantor reserves the right, at its discretion, to either repair or reperform the labor or installation. The warranty on any replacement labor or reinstallation will continue for the remainder of the original warranty period.
Exclusions
This warranty does not cover any of the following:
a. Damages or malfunctions not resulting from defects in labor or improper installation.
b. Any costs associated with the transportation of the product unless the transportation was part of the original labor or installation service.
c. Any product that has been modified without official authorization or any labor performed by unauthorized personnel.
Disputes
Any dispute arising out of this limited labor warranty shall be governed by the laws of the state of Kentucky, without regard to its conflicts of law rules. Both parties agree to submit to the jurisdiction of the courts located within the state of Kentucky for resolution of any and all disputes arising out of or related to this warranty or the labor services it covers.
Severability
If any provision of this warranty is deemed unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of any remaining provisions.
These Terms and Conditions constitute the entire agreement between the parties in relation to its subject matter. No party has relied on any representation or warranty, except as expressly set out in these terms and conditions.
Terms and Conditions for Guaranteed Price
Coverage
This guaranteed price agreement provides a fixed price for the majority of services, products, or labor as detailed in the project description or the service agreement. This fixed price remains valid for the duration of the project unless specific, rare, and unforeseen conditions as described below are encountered.
Limitations and Exceptions
a. Although most services, products, and labor are included in the guaranteed price, certain exceptional circumstances may affect the final cost. These unforeseen or hidden issues may include, but are not limited to, rotten or damaged framing members, improper or out-of-code framing, termite damage, major systemic electrical or plumbing issues, molds, asbestos abatement, rodent infestations, or any other conditions that could not be reasonably expected or detected at the time of the estimate or during the initial stages of work.
b. If any such unforeseen issues emerge during the project, the client will be informed immediately. An additional estimate will be provided to cover the cost of resolving these issues, separate from the initial guaranteed price.
Claims Process
Should a dispute arise over the guaranteed price, the customer must provide a detailed explanation for their dispute within a reasonable time frame after receiving the invoice.
Remedy
If a dispute related to the guaranteed price arises, the provider commits to working with the customer to reach a fair and satisfactory resolution, in line with these terms and conditions, and in accordance with local and state laws in Kentucky.
Exclusions
The guaranteed price agreement does not cover:
a. Any additional costs associated with addressing unforeseen conditions or damages, as detailed in section 2.
b. Any changes or additions to the project or service requested by the customer after the agreement has been signed, unless such changes have been agreed upon in writing by both parties and incorporated into the guaranteed price.
Disputes
Any disagreements or disputes arising from this guaranteed price agreement shall be governed by the laws of the state of Kentucky, without giving effect to its conflicts of law rules. Both parties agree to submit to the jurisdiction of the courts within the state of Kentucky for resolution of all disputes arising out of or related to this agreement.
Severability
If any provision of this agreement is deemed unlawful, void, or unenforceable, such provision will be considered severable and will not affect the validity and enforceability of the remaining provisions.
These Terms and Conditions represent the entire agreement between the parties in relation to its subject matter. No party has relied on any representation or warranty, except as expressly laid out in these terms and conditions.